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Returns and Refunds Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Cancellation before Installation

If you have placed your order online, via our web site you have the right to cancel your contract/order before the installation date or dispatch of products, but within 14 calendar days, and you will eligible for a full refund. If the goods have already been dispatched you must return them in the original packaging unopened, before the refund is processed.

Cancellation on day of installation

If you cancel your order on the day of installation, due to but not limited to: your availability; unhappy with antenna location; failure to agree any additional installation costs; missing landlord’s permission; access rights not agreed. As the installation has not taken place or the terminal activated a site survey fee of £75.00 will apply and be deducted from and refunds due.

Cancellation after Installation

If you cancel your order after the goods have been delivered/installed, but within 7 working days, this must be done in writing or email to our main contact office. You will be liable for the full cost of collection, currently set at £165.00, as well as the initial activation fee and first month’s service. If we have offered subsidies or special offers on hardware & installation, the collection charges may be more than you paid for initial delivery. It is the customer’s responsibility to confirm any charges involved prior to arranging collection. These charges will be deducted from any refunds due.

Where the terminal has been activated, and the customer cancels after the first 7 working days, and within the contract period, you will be subject to an early termination fee. This fee will be equal to the remaining balance of the contract at the contracted service level.

Any refunds due will be processed on full receipt of the goods at our office, and once testing and inspection is complete. Any goods deemed to be damaged or faulty will result in deductions equivalent to reduction in value of the goods supplied.

If your return is approved, we will initiate a refund to your credit card, your allocated bank account or original method of payment. You will receive the credit within a timescale dependant on your card issuer’s policies or banking processes.

Contact us

If you have any questions on how to return your item to us, contact us.