Request a Callback

 Security code

We now supply Fibre, ask for details


Delivery Policy

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery to addresses to the United Kingdom, Croatia, France, Italy, Spain, Switzerland. Any shipments outside of these Countries are not available at this time.

Delivery Time

An estimated delivery time will be provided to you once your Order is placed and paid for. Delivery times are estimates and commence from the date of payment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 7 to 10 business days of the date of payment of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Saturdays & Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Professional Installation Instructions

Once your Order has been placed and paid for, we will endeavour to contact you within 48 hours Monday to Friday to confirm your order preferences and arrange a professional installation date.

Unless there are exceptional circumstances, we make every effort to arrange the installation within 7 to 10 business days of the date of payment of your order. Business day mean Monday to Friday, except holidays. Please note we do not install on Saturdays & Sundays.

Shipping Costs

Item Timescale Cost
Small Packages (Wireless Routers, Modems etc) Monday to Friday – 1 to 2 working days (3 to 5 days for Scotland) £10.00
UK Mainland Delivery –Self Installation – Satellite Kit Monday to Friday – 1 to 2 working days (3 to 5 days for Scotland) £75.00
Off-shore/Europe Delivery – Self Installation – Satellite Kit Monday to Friday (7 to 10 working days) £99.00
Professional Installation 7 to 10 working days £150.00 (Standard Installation)

Timed deliveries will be subject to geographical location and will incur additional charges to be confirmed at time of placing your order

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately on 0118 989 9951.

Questions

If you have any questions about the delivery and shipment or your order, please contact our Support team on 0118 989 9951.