10 Point Promise
We want to make it easy for you to pick us as your satellite broadband supplier. That’s why we have created our 10 point promise.
We will always be honest and tell you exactly how the service works
We won’t give misleading information to “beef up” the product-- with small print hiding the finer details.
Dedicated in-house support located in the UK
We provide on-going support both by email and by phone, using local UK numbers. Not a call centre.
We only use our own in-house trained installers
This way we can guarantee the quality of installations without using this as a get-out clause. Our trained and trusted installers will work with you to find the best option and won’t leave until you are satisfied with the service.
No phone line needed with satellite broadband
Satellite broadband is independent, so you won’t need to pay line-rental charges which could save you up to £180 per year. Our system is compatible with internet calls, so keep in touch with friends and family using Skype or FaceTime.
You can leave the Satellite contract if you take our fibre service
With our fibre buy-back guarantee, if you select our recommended Fibre service we will provide an easy switch from your satellite contract to Fibre. If you are leaving us for an alternative supplier we require 90 days notice, and return of the equipment, in a good condition.
Total UK coverage
If you have access to the south facing sky, you have access to the fastest satellite broadband connection available.
We upgrade our existing customers
If you are a customer of ours, we aim to always provide you the best service. This is why that we will always try and upgrade all of our customers to the new services when they come along, even if you are still in contract.
The option to self-install your equipment
Want to save some money on the upfront costs and are DIY savvy? You can elect to choose our self-install kit. We will ship this to you on the next business day and will provide you a comprehensive installation DVD and phone support.
We aim to give you honest and accurate advice when you call. We try to stay away from the hard sales techniques; we want what is best for you. We’re confident in our product but if we believe that our product isn’t the best option for you, we will let you know.
Open door policy
We keep an open door policy at Broadband Wherever. If you’re nearby, you’re welcome to come and try out our system here at the office. You can even meet the team. Just let us know you’re coming so we can put the kettle on.
Our Price Promise
At broadband Wherever we are committed to offering the best customer service. That’s why as a new customer you will benefit from our Price Promise. We promise that we will never increase your monthly service cost for the whole duration of your contract, providing you stay on the same service level. This means even if you stay with us for 5 years, you will not see an increase your monthly tariff.
No small print, no hidden text, just one simple promise.